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ITSC Frequently Asked Questions


Student Questions

Employee Questions


Student Questions

How do I link my phone to my email?

► On an iPhone:

  • Go to General Settings

  • Select Mail, Contacts, Calendars

  • Select Add Account

  • Add Microsoft Exchange (on first screen fill out normally but no domain, only username; on second screen leave everything the same, except you have to add the server

  • Add Server — the current server is: pod51008.outlook.com. (The server can be found by logging into your live.msmary.edu account and selecting "Options" (upper right hand corner)

  • All Options and then Settings for POP, IMAP, SMTP access

  • Change username field to the full email address

► On Android:

  • Settings

  • Accounts

  • Add Account

  • Email

  • Type the email address and password of the client

  • Click next (this may fail) if so, then uncheck automatically setup

► Manual Setup:

  • General settings

  • Account name, Real name and then email address

Incoming Mail Server:

  • Choose pop3 or Imap (pop is a manual push and Imap acts more like exchange) so we prefer you use Imap because it syncs better with the server

  • Server is pod51008.outlook.com; the server can be found by logging into live.msmary.edu mail account and going to Options (upper right hand corner)

  • Leave the full email address as the username

Outgoing mail server is set up with the same settings.

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How do I get internet on my phone?

  • Search for wireless networks
  • Select “MSMWireless”
  • You will be prompted for your mount username and password:
    • Students: mount\username
    • FSA: msmary\username
  • If the phone does not ask for a username/password and does not connect, it probably doesn’t support 802.1x authentication. If that is the case:
    • Find MAC address of phone
    • Register it at device.msmary.edu
    • Try connecting to MSMDevices network.

How do I get my gaming system registered?

In the computer browser type device.msmary.edu and fill out the information it requires
            (Email address, password and mac address)

I can't get into my email.

► If you enrolled your password at https://password.msmary.edu, you can go there to reset/change your password.  This should fix your issues, however if it doesn't, call ITSC at 301-447-5805.

What kind of computer will I need?

► In general, we recomend a Windows-based laptop with Microsoft Office (or compatible) software and current antivirus software. Since your teachers will be using the latest version of Microsoft Office, you can avoid conflicts by using the same 

Students needs are different. Some may want more memory or graphics cards for video, music or gaming. Business majors might want a traditional PC with the Office suite  while a fine arts major might want something very different.  Now students can have the computer they need and have open access to the Mount Internet System.

What happens if my computer breaks?

► Due to liability issues, ITSC does not provide hardware or software services.  You may want to consider an extended warranty for hardware repair, this is usually available at the time of purchase.  You can always take advantage of repair services that are available at Best Buy.

Please note that our system constantly monitors computers and will quarantine any computer that develops a virus or does not keep its software up-to-date.  It is the students responsibility to update their computer.

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Is any special software required?

► Certain majors or schools may require specific software.  It is best to check with your department chair for any specific requirements.

 It is also highly recommended that each student takes advantage of the Microsoft Office 365 package that is offered FREE through Mount IT services.

Where should I save documents when working on a thin client? (Library or Labs)

► The best way to save your work while in the Library or Labs is to email it to yourself or save to your persnonal network folder,  that way you will have access to it at any computer.  Another successful way to save your work is to a USB Flash Memory Drive.

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How long does a student keep their email account?

► Your student email is for life.

How do I access my student email?

► Once you have enrolled your password at password.msmary.edu then you type live.msmary.edu in the webbrowser type and in the appropriate boxes your email address and your password.

I have a MAC and want to use the LCD equipment to do a presentation. What do I need?

►First you need to identify the MAC you are using.  If you do not know the model of your Mac,  https://support.apple.com/en-us/HT201853 to identify which video adapter you need. 

You can purchase one permanently or ITSC can provide one to you on a presentation basis.

My television only allows channels 2 - 13. How do I get the high numbers?

Using your tv remote, make sure the tv is set for cable and not antenna and scan the channels

How do I find the channel guide for the TV shows?

► http://tvschedule.zap2it.com/tvlistings/ZCGrid.do?method=decideFwdForLineup&zipcode=21727&setMyPreference=false&lineupId=MD70558:X&aid=tvschedule

On your tv the channel guide is on Channel 82

Where do I find my grades?

portal.msmary.edu

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 How do I print?

Printing directions

Employee Questions

How do I get internet on my phone?

  • Search for wireless networks
  • Select “MSMWireless”
  • You will be prompted for your mount username and password:
    • Students: mount\username
    • FSA: msmary\username
  • If the phone does not ask for a username/password and does not connect, it probably doesn’t support 802.1x authentication. If that is the case:
    • Find MAC address of phone
    • Register it at device.msmary.edu
    • Try connecting to MSMDevices network

How do I link my phone to my email?

iPhone/iPad:

> Settings >Mail, Contacts and Calendars > Under accounts "add account"
> Microsoft Exchange
    • Email address
    • Domain
    • Username
    • Password
    •Brief description (ex. MSMARY)
> After this step it will ask if you want to sync (all will probably be turned on, this is fine)
> Click save.  It will take a little bit to sync and start to download the email content.

Android:

>Settings>Accounts> Add account
> Corporate Sync (they must have this in order to get email from our exchange server.  It will not work on a POP3 or IMAP)
   • Enter email address
   • Password
   • Domain
   • Username
Click next (it will take a little bit to "add" the account but after it should say success and start to download content)

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16300 Old Emmitsburg Road | Emmitsburg, MD 21727
Map & Directions | admissions@msmary.edu | 301-447-6122
Frederick Campus | 5350 Spectrum Drive | Frederick, MD 21703
Map & Directions | inquiry@msmary.edu | 301-682-8315